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Gift and Purchase Return, Exchange, Cancellation Policies for Companies
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3 Balls Golf
Whether you're most concerned about authenticty, quality, value or customer service, you can feel good about 3balls. We have been in business since 1998. (Our sister company Joe & Leigh's Discount Golf Pro Shop is celebrating 27 years and is consistently named by Golf Digest as one of the Top 100 Pro Shops in the country.) 3balls was inducted into the eBay Hall of Fame in 2007 for our commitment to excellence and has maintained a 99.9% positive feedback rating with over 200,000 unique transactions (we still can't figure out why that one guy was so cranky).
We have long term, ongoing relationships with the top brands in the game. You can be assured that 3balls sells only authentic, original equipment.
Our expert staff painstakingly inspects every piece of equipment to ensure its integrity and authenticity. We clean and carefully assess and assign an accurate condition grade to every piece of equipment before it goes out the door (unless it's already in pristine condition.)
Shipping:
You don't have to worry that the great value you find at 3balls is going to be un-done by high shipping charges. 3balls provides free ground shipping on all web-site orders totaling $100 or more (before tax and shipping charges)
We ship same day.
Your order is not going to sit around until somebosy gets around to it, and it will never be "back ordered" either. At 3balls, all items are in-stock and if you order before 2:00 PM EST (Eastern Standard Time), Monday thru Friday. Your order ships the same day! Orders shipped US Postal and orders placed after 2:00 PM or on weekends will ship the next business day.
Customer Service Live:
Contact us at talk2us@3balls.com or send us an email. You can also call us at 508-821-3900 (see hours of operation above).
We also have an easy and we're very serious about protecting your privacy.
30-Day No Worry Returns:
Another reason you can buy with confidence from 3balls: You can return any item (assuming it's in the same condition in which you purchased it) within 30 days of purchase for either a full refund or a 3balls Gift Certificate for 110% of the item's value (*less shipping in some cases). Check site for more info.
We work really hard to make you smile every time. If you are ever unhappy with any part of your buying experience at 3balls we want to hear from you as soon as possible so we can take care of it. You can always send us an email.
Alibris
What is the status of my order?
If you have an Alibris account: To track the status of your order, click the Account link in the upper- right corner of any page on our Web site. Then enter your e-mail address and password in the fields provided, and click the Log In button. You'll then be able to view a list of all of your orders with us.
If you do not have an Alibris account: If you have placed an order as an Alibris guest, you will not be able to log in via the Account link; instead, you must click an order-status link in your Order Acknowledgement e-mail, Shipping Notification e-mail, or a similar order-related e-mail from us in order to access your order information on our Web site.
If you have not received your order within 30 days of its shipment date, please contact Customer Service immediately. We are unable to refund lost orders reported to us more than 90 days after the shipment date.
If you have specific questions about your order, feel free to contact Customer Service for further assistance. Please be sure to include your Order Number when you write in to us.
Can I track my order after it has shipped?
If you have an Alibris account: To track the status of your order after it has shipped, click the Account link from the upper-right corner of any page on our Web site. Enter your e-mail address and password in the fields provided. Then click the Continue button to view a list of all of your orders with us and their current status. For details about shipping methods and timeframes, see our Shipping, Tracking & Delivery page.
If your shipment seems extraordinarily late, double check the shipping address found in your e-mail shipment notification, and contact Customer Service for further assistance. Please be sure to include your Order Number when you write to us.
What if my items don't arrive by the dates specified in my Order Acknowledgement?
The great majority of items arrive on or before the dates specified in Order Acknowledgements, but delays can occur. In the event that an item in your order does not arrive by the estimated arrival date, we suggest the following steps:
- Log in to Your Account and view your order history to verify that the item has already been shipped. (If you do not have an Alibris account and have ordered as an Alibris guest, read the Order Status section above for instructions before proceeding to the next step.)
- If the item status shows as "shipped," then please verify that you specified the correct shipping address at the time you placed your order.
- If status shows as "shipped" and you have verified the shipping address, we ask for your patience. Experience has shown us that most of the small percentage of items that are not delivered by the estimated arrival date will arrive within 30 days of the shipment date. The date of shipment is listed in the Detail section of Your Account on an item-by-item basis.
- If you have not received your order within 30 days of the shipment date posted in Your Account, please contact Customer Service. .
I placed an order but didn't receive an Order Acknowledgement. Did my order go through?
You should receive an e-mail from us acknowledging your order about an hour after placing it. If you don't receive an e-mail from us, please contact Customer Service.
If you have not received your order within 30 days of its shipment date, please contact Customer Service immediately. We are unable to refund lost orders reported to us more than 90 days after the shipment date.
My order was cancelled, but I still want a copy. What can I do?
Even though the particular copy you ordered wasn't available, we may have other copies of your item listed. Try our Advanced Search feature to do a complete search. No luck? If it?s a book, you can submit a request to Book Fetch, and we'll keep sniffing around for your selection. Every time an item gets added to our inventory, Book Fetch will check to see if it matches your request. If Book Fetch finds a match, you will be notified immediately via e-mail. Please be sure to review Book Fetch's Tips & Tricks. At this time Book Fetch cannot search for music and movie items.
My order hasn't shipped yet. Can I cancel it?
We are not able to cancel an order once it has been sent to us. When you click the Place Order button, a Purchase Notification (PN) is sent to the item's seller. Whether the item is on our warehouse shelves, or is a Seller item from our seller network, it may be shipped within minutes of the order's receipt, or it may take up to 3 days to be shipped. Because of this shipping system, locating a specific item is very difficult and cancelling an order in process is not possible.
Returning Items: Alibris guarantees the condition of every item as it is described on our Web site. If you are not satisfied that your item is as described, return your purchase within 60 days of its original shipment date for a refund.
If you return an item more than 60 days after its shipment date, the item will be discarded and you will not be eligible to receive a refund.
See site for step-by-step info on returning an item.
AmeriMark.com
Our Policies:
It's our goal to make your shopping experience at amerimark.com enjoyable and easy. Our customer service associates are here to assist you with all your needs. Let us know how we can assist you by filling out and submitting the form below. Please provide your contact information and indicate the area that you need assistance with, so we can provide you with an appropriate answer.
For quick answers to your questions on Order Status, Returns, and Shipping, click the useful links for Customer Service at the bottom of the Home page.
No muss, no fuss, no questions asked.
Our EZReturnLabel doesn’t require postage up front.
Just return merchandise within 14 days of receipt using the EZReturnLabel
to make an exchange or receive a refund
(excluding shipping and handling charges).
The EZReturnLabel is included on most order shipments
(except some heavy items and merchandise sent outside the continental U.S.).
Appetizerstogo.com
I'm having a party at home this weekend how can I order appetizers for a timely arrival?
If you place your order by 9:00 AM EST (Eastern Standard Time) on a Wednesday you should receive your order by Friday afternoon.
I received part of my order, but not all of it. Where is the rest?
I received my order, but my personalized product is incorrect. What should I do?
I am not happy with my order. What is your customer service policy?
I'm looking for a particular item, but don't see it on your website. Do you have it?
For more info go to ArtisticDirect.com and click on Customer Service.
CCS.com
CCS accepts the following:
- Visa
- Master Card
- American Express
- Discover
- Money Order (mail orders only)
- Personal Check (mail orders only)
Sales tax: Local sales tax will be charged for sales in California, Ohio, Pennsylvania, New York, and Wisconsin.
Ordering by phone:
To order by phone, call us toll free at 1-800-477-9283. For Canadian orders, call us at 1-614-212-5952. Our sales people are available 24 hrs a day/7 days a week. If you are using a credit card to place your order, be sure to have the cardholder on hand to verify their information.
FAX:
To order by FAX, pull out the order from in the catalog, write in a description of your order, provide credit card info, and FAX using this # - 1-800-317-8105.
Be sure to include your complete shipping address. Street #, Apt. # (if any), city, state, zip code, and daytime phone number.
FAX'd orders can only be paid using a credit card. For orders over $200, please FAX both sides of your credit card. Sorry, No C.O.D.'s on FAX'd orders.
RETURNS
How do I return an item?
We want you to be satisfied. Please return any item within 60 days from the ship date. We'll be glad to make an exchange, credit your account or refund your payment. After 60 days we'll be glad to issue a merchandise credit. Follow the instructions on the return form on the back of your packing slip. For exchanges, there is no additional shipping charge. Shipping and handling on returned merchandise is nonrefundable. All items must be unwashed and unworn. All shoes must be unlaced and unworn. Videos and ramp plans must be unopened.
No skateboard or snowboard is completely guaranteed. Once the deck has been used it cannot be returned or refunded. The only exception would be a deck with a manufacturing defect. No returns on assembled, custom complete skateboards. For questions on a possible defect, please call Customer Service at 1-800-875-1800.
Please allow up to three weeks for processing.
Just follow the instructions on the return form on the back of your packing slip (DON'T THROW OUT YOUR PACKING SLIP - IT'S YOUR RECEIPT!)
Option A: SmartLabel™ - your most convenient return option.
Pre-paid, pre-addressed return lable on your packing slip No postage required - the cost of return shipping, $5.95 for one unit returned, $6.95 for two or more units returned, will be deducted from your refund or credit No waiting in line - easy drop-off at any U.S. mail location
Package the return. Affix the smartlable to your package. Cover or remove the original shipping label. Drop your package in the U.S. Mail. The cost of return shipping will be deducted from your refund.
Option B: Send to:
CCS Fulfillment Center
PO Box 6350
Hanover, PA 17331-6950
Attn: Returns & Exchanges
No returns on assembled, custom complete skateboards.
CherylandCo.com
Cheryl & Co. guarantees your complete satisfaction. If for any reason you are dissatisfied, please call and we will assist you with a prompt exchange, refund or credit. Our reputation for quality, value and customer service is important to us.
Our mission is to be the best gourmet food and gift company, ever!
For orders by phone please contact our customer service center at 1-800-443-8124.
Gift consultants are available 24 hours a day, 7 days a week for your convenience
By mail please send your order to:
Cheryl & Co.
P.O. Box 1408
Westerville, Ohio 43086
|
By fax, please send your order to 614-891-8599 To track the shipment status of an internet order, click "track shipment" We accept VISA, MasterCard, American Express, Discover, check or money order, and Cheryl & Co. gift certificates. Collect applicable state and local sales tax. Sales tax rates apply to your entire order amount including shipping and handling. When you call by phone we will gladly calculate this for you. |
Our professional account managers are available to provide you assistance in selecting business gifts, including custom logo exclusives. Corporate billing is available upon credit approval. Please contact our Business Gift Services Center at
1-800-433-1787 between the hours of 8am and 5:30pm EST, Monday-Friday, or
fax 614-891-8799, or email at mailto:businessgifts@cherylandco.com
Customer service: 1-800-443-8124
customerservice@CherylandCo.com
Delivery: Visit the site to obtain info.
Dale-Thomas Popcorn
Our 100% Guarantee. You're gonna love it.
We guarantee that you will love our popcorn, or your money back. Period.
Quality at Dale and Thomas Popcorn begins from the moment we mix the first ingredient, and doesn't end until you receive your order, fresh and fast. When you send a gift, we understand that your reputation is on the line, too - you can be assured that your gift will arrive in perfect condition.
In the unlikely event that you are not satisfied with any item from Dale and Thomas Popcorn, send the unsatisfactory product back to us. We will make it right with a prompt and courteous replacement, exchange, or refund (your choice).
Please contact our Customer Care department at 1-800-POPCORN (1-800-767-2676) for full product return instructions.
We guarantee that you will love our popcorn, or your money back. Period. In the unlikely event you are not satisfied with any item from Dale & Thomas Popcorn please call us at 1-800-POPCORN or send us an email - info@daleandthomaspopcorn.com. We will make it right with a prompt and courteous replacement, exchange or refund (your choice).
For more info on Ordering and Shipping, click the Customer Service link on the left navigational bar on the Home page.
Fragrancenet.com
At the top of the site click the "Help" icon. Which then takes you to the Customer Service section of the site.
For New Orders (24 Hours):
1-800-PARFUMS (727-3867) - press option 2 (Toll Free in U.S.)
631-582-5204 - press option 2 (Outside U.S.)
Customer Service Inquiries:
1-800-727-3867 (Toll Free in U.S.)
631-582-5204 (Outside U.S.)
Hours: Monday-Friday: 9:00am-5:00pm Eastern Time.
FAX: (631) 582-8433
Return Policy:
In order to return merchandise, you must obtain an RMA number from the customer service department.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please return the merchandise to:
FragranceNet.com
RETURNS DEPARTMENT
104 Parkway Drive South
Hauppauge, NY 11788 USA
All returns must be shipped back to FragranceNet.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by FragranceNet.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to FragranceNet.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancel an order:
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
1-800-727-3867 - Toll free in the U.S.
631-582-5204 - Outside the U.S.
Monday-Friday: 9:00am-5:00pm Eastern Time.
info@fragrancenet.com
Wine.com
On the wine.com website “click on customer care”. You’ll be taken to a page with the questions listed below. And links to answers. If these questions don’t give you the answer you need, simply go to the Care Help Desk and use the Ask a Question to contact us for assistance. Then click “submit” If you've already submitted a question, please click View and Update Your Existing Questions to read our replies and respond. For example, you'll find info on the following:
* How do you email or call the Customer Care department?
* Shipping and handling - options and prices
* Changing or canceling an order
* Tracking your order
* Canceling a wine club subscription
* Delivery arrangements - scheduling special times or days
* Discounts, promotions, premium codes and coupons - how to redeem them
* Weather Holds - shipping delays due to bad weather
* Wine Club shipments - delivery dates
To send an email: Visit Wine.com's Customer Care area and submit your email using the "Ask a Question" form provided. If you need telephone assistance with an order before it ships, you can reach Customer Care department at 800-592-5870. They are available to assist you Monday through Friday from 6:00am to 8:00pm, Pacific time. Beginning November 29 thru December 21, 2008, they'll also be available on Saturdays from 8:00am to 5:00pm from November 29 through December 21, 2008.
Changing or canceling an order: While wine.com tries their best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.
Cancellation or change requests should be made as soon as possible after placing your order by calling the Customer Care department during business hours. That number is: 800-592-5870.
They may not able to change or cancel an order because it is already in process or shipped, or for example, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less the original shipping and handling charges, and return shipping and handling charges.
Tracking Order and Delivery Status: You can follow the progress of all your orders and shipments by clicking “track your order” on top of any Wine.com page. (Once an order ships, it may take up to 24 hours before current tracking information is available by clicking on the tracking number you'll find there.)